Rubbish Collection Kentish Town Service Terms and Conditions
These Terms and Conditions set out the basis on which we provide rubbish collection and related waste management services in Kentish Town and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company" means the rubbish collection and waste management service provider trading as Rubbish Collection Kentish Town.
1.2 "Customer" means any individual, business, organisation, landlord, tenant, managing agent or other party who requests or uses the services of the Company.
1.3 "Services" means rubbish collection, waste removal, bulky waste collection, clearance, loading, transportation and disposal, and any related services provided by the Company.
1.4 "Waste" means any materials, items, rubbish, refuse, junk or other goods the Customer asks the Company to remove, subject to applicable waste regulations and any exclusions set out in these Terms and Conditions.
1.5 "Booking" means a confirmed request for Services made by the Customer and accepted by the Company, whether made by telephone, email, online form or any other method agreed by the Company.
1.6 "Site" means the property or location where the Services are to be carried out.
1.7 "Terms" means these Terms and Conditions, as amended from time to time.
2. Scope of Services
2.1 The Company provides rubbish collection and waste removal services for domestic, commercial and other clients within Kentish Town and nearby areas. The specific Services to be provided will be agreed at the time of Booking.
2.2 The Company will collect Waste from the Site, load it onto a suitable vehicle, transport it, and arrange disposal at an authorised facility in accordance with applicable UK waste regulations.
2.3 The Company does not undertake structural demolition, specialist hazardous waste removal, or any services not expressly agreed in writing. Certain items may be excluded from collection, as set out in clause 7.
2.4 The Company reserves the right to refuse or discontinue Services where it reasonably considers that:
a) the Waste is unsafe to handle or transport;
b) access to the Site presents a risk to health and safety;
c) the Customer has misdescribed the Waste or the scope of work; or
d) the Services would breach any legal or regulatory requirement.
3. Booking Process
3.1 The Customer may request a quotation and arrange a Booking by contacting the Company and providing details of the Site location, type and approximate volume of Waste, access arrangements and any other relevant information.
3.2 Any quotation provided by the Company is based on the information supplied by the Customer and is an estimate only. The final price may vary if the actual volume, type or weight of Waste, or the time required to complete the work, is different from that originally described.
3.3 A Booking is deemed confirmed when the Company has accepted the Customer’s request for Services and, where required, the Customer has paid a deposit or provided payment details in accordance with these Terms.
3.4 The Customer is responsible for ensuring that all information supplied to the Company at the time of Booking is accurate and complete. The Company shall not be liable for any loss, delay or additional costs arising from inaccurate or incomplete information.
3.5 The Company will use reasonable endeavours to attend the Site on the agreed date and within the agreed time window. All dates and times are estimates and are subject to traffic, access, vehicle availability and other operational factors.
4. Access and Customer Responsibilities
4.1 The Customer must ensure that the Company’s staff and vehicles have safe and reasonable access to the Site at the agreed time. This includes ensuring that any necessary parking facilities, permits, entry codes or keys are available.
4.2 If the Company is unable to gain access to the Site or to carry out the Services due to the Customer’s act or omission, including lack of parking or access, the Company may charge a wasted journey fee and any additional waiting time.
4.3 The Customer must ensure that the Waste to be collected is clearly identified and accessible. The Company will not be responsible for removing items not clearly presented or identified as Waste.
4.4 The Customer warrants that they are the owner of the Waste or are otherwise authorised to arrange for its removal. The Customer shall indemnify the Company against any claims or losses arising from the removal of Waste at the request of the Customer where ownership or authority is disputed.
5. Pricing and Payments
5.1 The price for the Services will usually be based on the volume and type of Waste collected, the labour required, and any additional factors such as difficult access, heavy items or extra time on site. The Company will provide an estimated price prior to or at the time of Booking.
5.2 The Company reserves the right to revise the price on arrival at the Site if the description, volume, weight or nature of the Waste differs from that originally stated, or if additional work is requested by the Customer.
5.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. The Company may require payment in advance or a deposit for certain Bookings, larger clearances or commercial accounts.
5.4 The Company accepts standard UK payment methods as notified at the time of Booking, which may include cash, debit card, credit card or bank transfer.
5.5 All prices are quoted exclusive of any applicable VAT or similar taxes, which will be added at the prevailing rate, where applicable.
5.6 If the Customer fails to make payment in full when due, the Company may charge interest on the overdue amount at the statutory rate, together with reasonable costs incurred in recovering the debt.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a Booking by giving the Company notice by telephone or email.
6.2 If the Customer cancels a Booking more than 24 hours before the scheduled arrival time, no cancellation charge will normally apply, unless the Company has incurred unrecoverable costs specifically for that Booking.
6.3 If the Customer cancels a Booking less than 24 hours before the scheduled arrival time, the Company reserves the right to charge a cancellation fee, which may include a reasonable proportion of the estimated Service price to cover costs and lost time.
6.4 Where the Customer fails to attend the Site, provide access, or otherwise prevents the Company from carrying out the Services at the scheduled time, the Company may treat this as a late cancellation and charge a wasted journey fee plus any applicable cancellation charge.
6.5 The Company may cancel or reschedule a Booking due to vehicle breakdown, staff illness, severe weather, safety concerns or other circumstances beyond its reasonable control. In such cases, the Company will use reasonable efforts to notify the Customer and rearrange the Booking. The Company shall not be liable for any loss or inconvenience caused by such cancellation or rescheduling.
7. Waste Types, Restrictions and Hazardous Materials
7.1 The Company will collect general household and commercial rubbish, bulky items, furniture, appliances and similar Waste, subject to compliance with applicable regulations and any restrictions notified to the Customer.
7.2 Certain types of Waste are restricted or require special handling and may not be accepted as part of standard Services, including but not limited to:
a) asbestos or materials containing asbestos;
b) clinical or medical waste, syringes or sharps;
d) gas cylinders or pressurised containers;
e) hazardous or toxic substances; and
f) any material classified as hazardous waste under UK legislation.
7.3 The Customer must inform the Company in advance if any such materials are present at the Site. The Company may agree to arrange specialist collection at additional cost or may refuse to collect such items entirely.
7.4 If the Company discovers hazardous or prohibited Waste after arrival, it may refuse to collect the affected items, adjust the price, or terminate the Services. The Customer shall remain liable for any charges incurred to that point and for any costs associated with making the Waste safe or compliant.
7.5 The Customer is responsible for ensuring that any electrical items, fridges, freezers or similar appliances are safely disconnected and ready for collection in accordance with health and safety requirements.
8. Liability and Limitations
8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability to the Customer is limited as set out in this clause.
8.2 The Company shall not be liable for any minor or cosmetic damage to driveways, paving, paths, grass, internal walls, floors or fixtures that occurs in the ordinary course of carrying Waste through or across the Site, provided that the Company has used reasonable care and followed any reasonable instructions given by the Customer.
8.3 The Customer is responsible for protecting fragile items, flooring, walls and other surfaces and for advising the Company of any particular risks or weaknesses at the Site before the Services commence.
8.4 The Company shall not be liable for any loss or damage arising from:
a) inaccurate or incomplete information supplied by the Customer;
b) the condition of the Site, including any hidden defects;
c) any items removed as Waste which the Customer failed to clearly identify as items to be retained; or
d) events beyond the Company’s reasonable control.
8.5 Nothing in these Terms excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
8.6 Subject to clause 8.5, the Company’s total aggregate liability to the Customer arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Booking giving rise to the claim.
8.7 The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of goodwill or loss of opportunity, arising out of or in connection with the Services.
9. Compliance with Waste Regulations
9.1 The Company will handle, transport and dispose of Waste in accordance with applicable UK waste management legislation and regulations, including duties related to the transfer, carriage and disposal of controlled waste.
9.2 Where required, the Company or its authorised partners will hold appropriate licences or registrations to carry and dispose of Waste lawfully.
9.3 The Customer acknowledges their own duty of care in relation to Waste and agrees to cooperate with the Company to ensure that all documentation and information required under waste regulations, such as waste transfer notes, is properly completed.
9.4 The Customer warrants that the Waste presented for collection does not include items that would cause the Company to be in breach of any legal or regulatory obligations if collected, transported or disposed of as ordinary Waste.
9.5 If the Company incurs any fines, penalties, costs or liabilities as a result of inaccurate information supplied by the Customer or the presence of undeclared hazardous or prohibited materials, the Customer shall indemnify the Company in full for such losses.
10. Insurance
10.1 The Company will maintain appropriate public liability and, where applicable, employer’s liability insurance to cover its rubbish collection and waste removal operations.
10.2 Details of insurance cover can be made available to the Customer on request.
11. Complaints and Disputes
11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible, providing full details of the issue.
11.2 The Company will investigate any complaints promptly and aim to resolve them in a fair and reasonable manner. This may include revisiting the Site, where appropriate, to inspect the work or discuss the matter with the Customer.
11.3 If a dispute cannot be resolved amicably, either party may pursue their rights through negotiation, mediation or the courts, as appropriate under these Terms and applicable law.
12. Data Protection and Privacy
12.1 The Company may collect and process personal data from the Customer in connection with Bookings, service delivery, invoicing and communication.
12.2 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will use such data only for legitimate business purposes related to the provision of Services, administration and legal compliance.
12.3 The Customer is responsible for ensuring that any personal data they provide to the Company relating to third parties is provided lawfully and with appropriate consent, where required.
13. Variation of Terms
13.1 The Company may update or amend these Terms from time to time. The current version of the Terms will apply to each Booking at the time it is made.
13.2 Any changes to the Services or to these Terms requested by the Customer will only be valid if agreed in writing by the Company.
14. Severability
14.1 If any provision of these Terms is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
15. Entire Agreement
15.1 These Terms, together with any written quotation, invoice or service confirmation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.
15.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in these Terms.
16. Governing Law and Jurisdiction
16.1 These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, controversy or claim arising out of or in connection with these Terms or the Services, including any question regarding their existence, validity or termination.
By proceeding with a Booking or using the rubbish collection and waste removal Services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
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