Rubbish Collection Kentish Town Privacy Policy

This Privacy Policy explains how Rubbish Collection Kentish Town collects, uses, stores and shares personal data relating to customers in the Kentish Town area. It also explains the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Rubbish Collection Kentish Town customers and prospective customers located in our service area, whether you contact us by phone, email, online form or any other method.

Who we are and how to contact us

Rubbish Collection Kentish Town is a waste and rubbish removal service provider operating in the Kentish Town area. For the purposes of data protection law, we are the data controller for the personal data described in this policy. This means we decide how and why your personal data is used.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details provided on our main service information materials. When you contact us about privacy matters, please tell us that your query relates to the Privacy Policy for Rubbish Collection Kentish Town.

Personal data we collect

We collect and process different categories of personal data about you, depending on how you interact with us and the services you use. The main categories of data we collect are:

Identification and contact details such as your name, address, email address, phone number and, where relevant, company name and position. We need these details to arrange and deliver our rubbish collection services within the Kentish Town area.

Service and booking information such as property access details you provide, preferred collection dates and times, notes about the type and volume of waste, job references, invoices and payment history relating to your account or bookings.

Financial information such as partial payment card details or bank transfer references where necessary to process payments. We do not store full card details if we use a secure payment processor to handle card transactions on our behalf.

Communication records such as emails, messages, telephone call notes and any feedback or complaints you submit. This helps us manage our relationship with you and improve our service.

Technical and usage data such as your IP address, device type, browser type and similar information when you visit any online pages or tools we operate. This is used mainly for security, analytics and improving our services.

How we collect your personal data

We collect data directly from you when you request a quote, make a booking, contact us with a query, enter into a contract with us, pay an invoice, or provide feedback about our services. We may also collect data when you interact with any online tools we operate, for example by submitting a contact form.

We may receive some data indirectly from third parties such as payment processors that confirm whether a payment has been successfully authorised, or from business partners who have referred you to us for rubbish collection services in the Kentish Town area.

Lawful bases for using your personal data

Under data protection law we must have a lawful basis to use your personal data. Depending on the situation, we rely on one or more of the following lawful bases:

Contract. We process your personal data when it is necessary to enter into or perform a contract with you. This includes providing quotes, confirming bookings, collecting and disposing of rubbish, issuing invoices and taking payment.

Legal obligation. We may need to process certain data to comply with our legal obligations, for example keeping accurate records for tax and accounting purposes or complying with waste disposal regulations in the Kentish Town area.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing and improving our services, keeping our systems secure, responding to your enquiries, and sending you information about similar services you have previously used, where you have not opted out.

Consent. In some cases we rely on your explicit consent, for example where we send certain types of marketing communications that require consent. If we rely on consent, you can withdraw it at any time using the contact details provided in this policy.

How we use your personal data

We use your personal data for the following purposes:

To provide rubbish collection and related services in the Kentish Town area, including arranging collections, carrying out the work and managing follow up visits if required.

To create and manage your customer records, including quotations, service histories, invoices and payment records.

To respond to enquiries, complaints and feedback and to provide customer support before, during and after your rubbish collection service.

To manage our business operations, including internal administration, accounting, auditing, data analysis and service improvement.

To send you service messages such as booking confirmations, reminders, changes to our terms, or important safety information.

To send you information about services that are similar to those you have previously purchased or enquired about, unless you choose to opt out of such communications.

To protect our legal rights, prevent fraud and maintain the security of our systems and services.

Sharing your personal data and use of processors

We do not sell your personal data. We may share your data with third parties where necessary for the purposes described in this policy, including:

Service providers acting as data processors who provide functions such as payment processing, secure data hosting, email or messaging services, routing and scheduling tools, and document storage. These processors only act on our instructions and are bound by contracts that require them to protect your data and comply with applicable data protection laws.

Professional advisers such as accountants, auditors or legal advisers where necessary for the management of our business, to comply with legal obligations or to establish, exercise or defend legal claims.

Public authorities, regulators and law enforcement agencies where we are required to do so by law or where such disclosure is necessary to protect our rights or the rights of others.

Where any processor or service provider is located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place before personal data is transferred, in accordance with data protection law.

Data retention and storage

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. The retention period will depend on factors such as the type of data, the nature of our relationship with you and our legal obligations.

Customer and service records are generally kept for up to seven years from the end of our relationship with you, in order to comply with tax and accounting rules and to respond to any questions or disputes that may arise after your service has been completed.

Information that is no longer needed is securely deleted, anonymised or removed from our systems. We may keep anonymised information that no longer identifies you for statistical or analytical purposes without further notice to you.

Your data protection rights

As a customer in the Kentish Town service area, you have several rights in relation to your personal data under data protection law. These rights are subject to certain conditions and legal exceptions.

Right of access. You can request confirmation of whether we process your personal data and ask for a copy of the data we hold about you.

Right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In some circumstances you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to continue to keep it.

Right to restriction of processing. You can ask us to restrict the way we use your data in certain situations, for example while we consider a request to correct it.

Right to data portability. You can request a copy of certain personal data in a structured, commonly used and machine readable format, and ask us to transfer it to another organisation where this is technically feasible.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object at any time to the use of your personal data for direct marketing.

Rights in relation to automated decision making. If we use automated decision making that has legal or similarly significant effects on you, you have rights in relation to such decisions, including the right to request human review.

To exercise any of your rights, please contact us using our standard contact details and state that your request relates to data protection rights. We may need to ask you for additional information to confirm your identity before we can respond.

Your right to complain

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. When we make changes, we will revise the date of the latest version and, where appropriate, inform you through our usual communication channels. We encourage you to review this page periodically to stay informed about how we protect your personal data as a customer of Rubbish Collection Kentish Town.